Privacy Policy

At Ilianas Artesanias Mexicanas, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Who We Are

Store Name: Ilianas Artesanias Mexicanas

Address:
5220 S Pulaski Rd, Floor 1
Super Mall of Midway
Chicago, IL 60632, United States

Phone: +1 (773) 818-1806

2. Information We Collect

We collect only the information necessary to process orders and provide customer support.

Order Information: Name, shipping address, billing address, email address, and phone number.
Payment Information: Payment details are processed securely through trusted payment providers. We do not store complete credit or debit card information.
Technical Information: IP address, browser type, device information, and website usage data used for security and website performance.

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

Processing and delivering orders.
Providing customer service and order updates.
Responding to inquiries and support requests.
Preventing fraud and maintaining website security.
Complying with legal and regulatory obligations.

4. Sharing Information with Third Parties

We share information only when necessary to operate our business.

Payment Providers: Secure payment processors handle payment transactions.
Shipping Partners: USPS, UPS, FedEx, and other carriers may receive shipping information necessary to deliver your order.
Analytics Services: Limited information may be shared with analytics and advertising platforms such as Google to improve website performance and product visibility.
SMS Privacy Protection: Mobile phone numbers and SMS consent information will never be sold, rented, or shared with third parties for marketing purposes.

5. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, remember shopping cart contents, analyze website performance, and support essential website functions.

You may manage cookie preferences through your browser settings.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information when legally permitted.
Request information regarding how your data is used.

To exercise these rights, please contact us using the information provided below.

8. Data Security

We use Secure Socket Layer (SSL) encryption and other reasonable security measures to help protect your personal information from unauthorized access, disclosure, or misuse.

While no online system can guarantee complete security, we continually work to maintain appropriate safeguards.