Hand Painted Terracotta Tea Cup Mexican Pottery Mug

1. Shipping Territory & Costs

Service Area: We currently ship exclusively within the United States.
Free Standard Shipping: Available on all orders over $50.00.
Standard Shipping: A flat shipping fee of $4.95 applies to orders under $50.00.
No Hidden Fees: We do not charge handling or processing fees. Applicable taxes are calculated at checkout.

2. Handling & Order Cut-Off Times

Daily Order Cut-Off Time: 5:00 PM Central Time (CT).
Handling Time: 1 – 2 Business Days.
Orders placed before the daily cut-off time are typically prepared and processed within 1–2 business days.
Transit Time: 3 – 5 Business Days.
Total Estimated Delivery: 4 – 7 Business Days.
please read our full Shipping Policy.

At Ilianas Artesanias Mexicanas, we want you to be completely satisfied with your purchase. Whether you are shopping for handcrafted pottery, traditional Mexican decor, religious artwork, or artisan gifts, we strive to provide a positive shopping experience. Please review our return and refund policy below.

1. Product-Specific Return Exemptions

Due to the nature of certain products, the following items may not qualify for standard returns:

• Used Kitchen & Dining Products: For hygiene and food safety reasons, any pottery, mugs, cups, serving dishes, or kitchenware that has been used, washed, or altered cannot be returned.
• Final Sale Items: Products marked as clearance, final sale, or non-returnable at the time of purchase.

2. Standard Returns

For eligible items such as home decor, figurines, folk art, and unused merchandise:

Return Window: You must request a return within 14 days of delivery.

Condition: Items must be unused, unwashed, and returned in their original condition with all original packaging and tags when applicable.

Please note that many artisan products are handcrafted. Minor variations in color, shape, texture, and finish are part of their unique character and are not considered manufacturing defects. please read our full Return & Refund Policy.